Guest Service Representative - SpringHill Suites
Elmhurst, IL Elmhurst, IL Part-time Part-time From $16.
50 an hour From $16.
50 an hour 11 hours ago 11 hours ago 11 hours ago We are looking for a Guest Service Representative to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.
What is the role of a Guest Service Representative? Guest Service Representative responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities.
If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we'd like to meet you.
Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied.
Responsibilities Provide excellent guest service experiences for clients throughout their stay Ensure clients are properly greeted upon their arrival Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Coordinate luggage collection and storage (if needed) Oversee check-in and check-out procedures, including reservations and financial transactions Promptly address guests' requests Actively listen to and resolve complaints Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns Inform clients of our hotel services, including breakfast and dining options Promote all hotel amenities, conveniences and programs offered Liaise with Housekeepers and Engineering Staff to provide an overall comfortable guest experience Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings Recommend local tourist spots, including places to dine, shop and sight-see Establish friendly relationships with regular hotel clients Skills Proficiency in English; knowledge of other languages is a plus Customer service drive with outstanding communication and active listening skills Excellent problem-solving and multitasking skills LAbility to work flexible hours Strong sense of responsibility and a professional presentation Job Type:
Part-time Pay:
From $16.
50 per hour
Benefits:
Employee assistance program Employee discount Flexible schedule Schedule:
8 hour shift Day shift Evening shift Holidays Weekend availability
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 an hour From $16.
50 an hour 11 hours ago 11 hours ago 11 hours ago We are looking for a Guest Service Representative to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.
What is the role of a Guest Service Representative? Guest Service Representative responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities.
If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we'd like to meet you.
Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied.
Responsibilities Provide excellent guest service experiences for clients throughout their stay Ensure clients are properly greeted upon their arrival Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Coordinate luggage collection and storage (if needed) Oversee check-in and check-out procedures, including reservations and financial transactions Promptly address guests' requests Actively listen to and resolve complaints Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns Inform clients of our hotel services, including breakfast and dining options Promote all hotel amenities, conveniences and programs offered Liaise with Housekeepers and Engineering Staff to provide an overall comfortable guest experience Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings Recommend local tourist spots, including places to dine, shop and sight-see Establish friendly relationships with regular hotel clients Skills Proficiency in English; knowledge of other languages is a plus Customer service drive with outstanding communication and active listening skills Excellent problem-solving and multitasking skills LAbility to work flexible hours Strong sense of responsibility and a professional presentation Job Type:
Part-time Pay:
From $16.
50 per hour
Benefits:
Employee assistance program Employee discount Flexible schedule Schedule:
8 hour shift Day shift Evening shift Holidays Weekend availability
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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