Customer Service Representative
Elmhurst, IL Elmhurst, IL Full-time Full-time From $14 an hour From $14 an hour 5 days ago 5 days ago 5 days ago Grand Subaru is looking for customer-oriented service representatives.
A CSR will act as a liaison, provide product & services information with accuracy and efficiency.
The best CSRs are genuinely excited to help customers.
They're patient, empathetic, and passionately communicative.
They love to talk! Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
Customer experience is priceless, and CSRs start that process.
Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Interested? Come join our award winning team! We will train you.
Responsibilities Manage incoming calls Generate sales and service leads Identify and assess customers' needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions Follow communication procedures, guidelines and policies Take the extra mile to engage customers Be part of the Grand Subaru family Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices is a plus! Customer orientation and ability to adapt/respond to different types of characters Excellent communication skills Ability to multi-task, prioritize, and manage time effectively High school degree Related keywords:
customer service, customer service representative Job Type:
Full-time Pay:
From $14.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Weekends as needed
Experience:
Customer Service:
1 year (Preferred) Work Location:
Multiple Locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
A CSR will act as a liaison, provide product & services information with accuracy and efficiency.
The best CSRs are genuinely excited to help customers.
They're patient, empathetic, and passionately communicative.
They love to talk! Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
Customer experience is priceless, and CSRs start that process.
Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Interested? Come join our award winning team! We will train you.
Responsibilities Manage incoming calls Generate sales and service leads Identify and assess customers' needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions Follow communication procedures, guidelines and policies Take the extra mile to engage customers Be part of the Grand Subaru family Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices is a plus! Customer orientation and ability to adapt/respond to different types of characters Excellent communication skills Ability to multi-task, prioritize, and manage time effectively High school degree Related keywords:
customer service, customer service representative Job Type:
Full-time Pay:
From $14.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Weekends as needed
Experience:
Customer Service:
1 year (Preferred) Work Location:
Multiple Locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
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