Assistant Field Service Supervisor

Company Name:
Patten Industries
Assistant Field supervisor is accountable for the dispatch, efficiency and discipline of all field technicians assigned to him/her. Must possess a deep knowledge of construction equipment repair processes and dispatch organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):
The assistant supervisor is responsible for all field service activity in their territory.
Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
Manage field service customer communications
Manage the work order process from opening jobs through job invoicing
Consistently enforce work rules and company policies
Effectively manage all Work In Progress (WIP)
Conduct semi-annual performance reviews for all direct reports
Ensure operations conform to industry and company performance metrics and benchmarks
Occasionally participate in sales calls with Sales Reps.
Perform all safety inspections on field vehicles and current employee safety programs.
Associates degree preferred with minimum of two years management experience in construction equipment service and repair
Experience as an Equipment Manager or Service Manager a plus
Advanced user of all Microsoft Office products to include Excel
Working knowledge of Caterpillar programs DBSi, SMIS 2 and PSEL a plus
Working knowledge of DSI dispatch system a plus

Direct reports to include all field technicians reporting to Supervisor. Manage all admin personnel assigned to their area.
Skills and Abilities:
Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
Exceptional communication, management, leadership and interpersonal skills
Working knowledge of OSHA and EPA regulations as they relate to the industry
EEO M/F/Vet/Disability

Application Link: https://home.eease.adp.com/recruit/?id=9691311

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