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Credit/Collection Administrator

Company Name:
Patten Industries
Position Summary:
The Credit/Collections Admin is responsible for maintaining customer master files assisting in collections of past due accounts, as well as account reconciliation of customers accounts and customer service requests. The position will be responsible for coordinating and reporting the collection efforts on delinquent accounts that have been sent to the attorneys or collection agency.
Principal Functions & Responsibilities (including, but not limited to):
Analyze and monitor documents, as well as, communicate past due balance(s) to customers in conjunction with Department/Account/Sales Management.
Review and assist with Attorney and Collection agency correspondence.
Conduct client calls and execute required correspondence when needed (email, dunning letter(s) and Waivers).
Create and maintain client credit/payment terms, as well as, contact information.
Monitor clearing house chargeback/adjustment activity.
Review client payment(s) and reconcile when required.
Analyze accounts for credit hold/termination.
Liaise with Cash Applications Dept.
Process A/R and any related customer service requests.

Education/Qualification/Experience:
Minimum of 1 year experience in credit and collections preferred.
Knowledge of financial systems and accounting a plus.

Skills/Abilities:
Strong customer service skills.
Good communication skills.
Excellent interpersonal skills.
Strong knowledge of computer and software systems (Microsoft Office, Lotus Notes).
Firm grasp on the principles of credit and collections.
Strong organizational skills.
Ability to work in a high volume environment.
EEO M/F/Vet/Disability

Application Link: https://home.eease.adp.com/recruit/?id=8874741

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