Service Manger

Company Name:
Patten Industries
POSITION SUMMARY: The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Patten Caterpillar in the territory. The Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.

The Service Manager is responsible for all Shop Service and support activities associated with the shop at one Patten Branch location. Responsibilities include, but are not limited to the following:
Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
Responsible for the Shop Service P&L
Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
Manage day-to-day activities of Service Department personnel
Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
Manage service, repair and reconditioning of machines and components
Manage new and used equipment inspection, service and preparation for the Sales Department
Manage shop customer communications
Manage the work order process from opening jobs through job invoicing
Develop quotes for complex jobs and quote approvals
Consistently enforce work rules and company policies
Effectively manage all Work In Progress (WIP)
Conduct semi-annual performance reviews for all direct reports
Ensure operations conform to industry and company performance metrics and benchmarks
Occasionally participate in sales calls with Sales Reps.
SUPERVISORY RESPONSIBILITIES: Direct Reports: Service Supervisors, Service Writers, Service Clerks, Technicians, Helpers

Bachelor degree with minimum of five years management experience in construction equipment service and repair, or a minimum of ten years of management experience in construction equipment service and repair.
Experience as an Equipment Manager or Service Manager/Supervisor a plus
Advanced user of all Microsoft Office products to include Excel
Working knowledge of Caterpillar programs DBSi, DSI, SMIS 2 and PSEL a plus
Working knowledge of CODA a plus
Working knowledge of a P&L and financial statements
Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
Exceptional communication, management, leadership and interpersonal skills
Working knowledge of OSHA and EPA regulations as they relate to the industry
Ability to carry on effective communication with customers to maintain a high level of customer loyalty

EEO M/F/Vet/Disability

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Manager of Payroll Services
Lisle, IL Populus Group
Military Mechanic - Automotive Service Technic...
Lake Bluff, IL JLR Veteran Careers
Field Service Technician - Mechanic - Champaig...
Bloomington, IL Crown Equipment Corporation
Future Opportunities - Commercial Service Tech...
Bolingbrook, IL The Goodyear Tire & Rubber Company
Military Mechanic - Automotive Service Technic...
Chicago, IL JLR Veteran Careers
International Service Specialist - Receive
Schaumburg, IL Zurich NA