Service Advisor

Company Name:
Patten Industries
Patten Industries, a Caterpillar dealer, has an excellent opportunity for a Field Service Advisor.
POSITION SUMMARY: The ability to manage change and perform multiple tasks simultaneously with a complete understanding of Corporate Safety & Compliance Policies. Excellent communication skills and knowledge of Field Service work and various types of equipment, proficient in Windows based applications and DBSI.


o Manage the day-to-day operation of assigned Elmhurst Field Service Technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits.

o Manage Branch Field Service Advisors and support personnel.

o Accommodate customer requests for service; where Technician schedule changes as necessary to meet customer desired timeframe.

o Open work orders by collecting all required information from the customer on the initial phone call. Keep customers informed of job progression up to and including conclusion.

o Review all Field Service work orders for accuracy.

o Prepare and communicate warranty and/or goodwill situations with Technical Communicator.
o Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.
o Maintain Technician productivity at all times, when revenue work is not available, productive maintenance tasks and training requirements must be executed.
o Communicate Technician safety deficiencies to Direct Supervisor including equipment malfunctions, vehicle safety, jobsite issues and any potential hazard that may arise in the day to day operations.

EDUCATION/QUALIFICATION/EXPERIENCE: High School Graduate and a minimum two years of Power Systems engine and electrical experience. Previous Supervisory experience in a fast paced multi tasking environment is a must for this position.

SUPERVISORY RESPONSIBILITIES: Daily Supervision of Field Service Technicians.

SKILLS/ABILITIES: Initiates services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; assigning the most qualified Technician available; maintaining customer rapport and records.

Application Link: https://home.eease.adp.com/recruit/?id=9145681

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